Privacy Policy

1. Overview
   24th Frame Media ("we", "us") respects your privacy. This policy explains what personal information we collect through this gallery, how it's used, and how it's protected.

2. Information We Collect
   We may collect: your name and email, provided at booking or gallery access; images and any personal information they contain; payment details, processed securely by our third-party provider (Stripe) — we never store your card details; and basic technical data (e.g. IP address) collected automatically by our gallery host (Pixieset) for security purposes.

3. How We Use Your Information
   To deliver and manage your gallery; to process payments and orders; to communicate with you about your booking; and, with your consent, to share select images for marketing or portfolio purposes.

4. Third-Party Services
   This gallery is hosted via Pixieset, with payments processed via Stripe. These providers have their own privacy policies governing data processed on our behalf. We do not sell or trade your personal information.

5. Marketing and Portfolio Use
   We may wish to feature images from your session on our website or social media (@24thframemedia). This only occurs with your prior consent, which you can withdraw at any time by contacting us.

6. Data Storage and Security
   Your information is stored securely via our gallery and cloud providers. We take reasonable steps to protect it from misuse or unauthorised access, though no online system is 100% secure.

7. Your Rights
   You may request access to, correction of, or deletion of your personal information at any time, subject to any legal retention obligations (e.g. financial records). Contact us using the details below.

8. Retention
   We retain personal information and files only as long as reasonably necessary for the purposes above, or as required by law.

9. Changes to This Policy
   We may update this policy from time to time. The current version is always available via this gallery.

10. Contact
    For privacy questions or requests, contact info@24thframe.media.

Last updated: 5 July 2026 — 24th Frame Media | ABN: 54 697 738 064